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Frequently Asked Questions (FAQ)

Registration

How do I become a member of SCRAPEX?

To become a registered member on SCRAPEX, click on ‘Register’ on the top-right of any page and fill out the simple registration form.

What type of memberships are available on SCRAPEX?

There are two types of membership on SCRAPEX. Basic Members and Trading Members. Basic Members have the ability to search listings, view listing details, and add listings in to their Watch List. Trading Members have full access to the SCRAPEX platform, including creating listings and RFQs, as well as buying and bidding on items. To become a Trading Member you will need to register as a Basic Member and apply for a trading account upgrade.

What are the costs of membership?

There are no registration or monthly service fees for Basic or Trading accounts for companies in the United States and Canada. International companies will need to pay a US$100 Non-Refundable Application fee when upgrading to a Trading account. There are no monthly service fees for International members.

What is required in order to become a trading member of SCRAPEX?

In order to become a Trading Member of SCRAPEX we need to verify your personal and company information to ensure your validity and credibility. You will be required to provide your personal contact details, your company’s contact details, and your company’s registration information when applying for a Trading account. In some cases, we will request additional information before approving your application. International companies will also need to provide industry references as part of their Trading account Application.

How long does it take to get my trading application approved?

All Trading account applications go through a verification process which can take 1-3 days to complete.

I applied to be a trading member but I need to bid/buy a listing now, can I speed up the process?

Yes. You can contact the SCRAPEX Customer Service department and we will make every effort to get your Trading account approved quicker.

What is secondary verification?

In some cases, the SCRAPEX Verification department will require additional information in order to complete the review of a Trading account application. This information may include company registration copies, company licenses, personal Identification, and others.

Selling

How do I add a listing?

Adding a listing or RFQ is made simple within the "My Account" dashboard. From "My Account", click on "Post Listing". You will be directed to the listing page where you will select a category of your item(s), add details and descriptions, select payment options, packaging and shipping details, location of the item(s), as well as any documents and pictures you may want to include. When you have reviewed the details and you are ready to submit your listing or RFQ, click on ‘Submit’.

How much does it cost to add a listing?

There are no fees to add listings or RFQ’s.

Why has my listing been suspended?

A suspended listing in generally caused by listing details breaking the rules of the website. Make sure to read the rules before submitting a listing. You can re-submit your listing following the rules in place.

Can I edit my listings once they are live?

Yes. You can edit live listings in "My Account". Go to "My Listings" and click on "Edit" for the listing you want to change. Make changes and "Submit". All revisions will be displayed on your listing details page, with revision descriptions and dates.

Can I delete my listing?

Yes. You can delete a listing in "My Account". Go to "My Listings" and click on "Delete" for the listing you want to delete.

I received a bid, what do I do next?

When a bid has been placed on your listing, you will be notified by email, and will see the details of the bid in "My Account" / "My Listings" / "Bids Received". Once you have reviewed the bid details, you can either "Accept" or "Reject" the bid.

I received a purchase, what do I do next?

When a purchase has been made on your listing, you will be notified by email, and will see the details of the purchase in "My Account" / "My Listings" / "Purchases Received". Once you have reviewed the purchase details, you can either "Accept" or "Reject" the purchase.

Can buyers contact me about my listing?

Not directly. All questions regarding your listings will be received by the SCRAPEX Trade Manager, who will contact you directly. Buyers will receive answers to their questions by the SCRAPEX Trade Manager.

RFQ's

What is an RFQ?

An RFQ stands for a Request for Quotation. If you are looking to purchase an item(s), you can submit an RFQ instead of a Listing, and sellers will have the ability to submit offers to you.

Why has my RFQ been suspended?

A suspended RFQ in generally caused by RFQ details breaking the rules of the website. Make sure to read the rules before submitting an RFQ. You can re-submit your RFQ following the rules in place.

Can I edit my RFQ’s once they are live?

Yes. You can edit RFQ’s in "My Account". Go to "My RFQ's" and click on "Edit" for the RFQ you want to change. Make changes and "Submit". All revisions will be displayed on your RFQ details page, with revision descriptions and dates.

Can I delete my RFQ?

Yes. You can delete an RFQ in "My Account". Go to "My RFQ's" and click on "Delete" for the RFQ you want to delete.

Searching

How do I search for items?

SCRAPEX has designed several search tools to help you find items you are looking for, in locations you prefer. You can use the Search engine tool on the top section of the pages, by entering a keyword of the items, and choosing a category and/or location. You can use our Advanced Search tool, to find items using a Listing ID# or to filter your search further. You can also use our Map Search tool, to find items right on the map. You can zoom in to specific areas of interest and view the listings that appear in those areas.

How do I use the map feature?

When making a search, you can choose to ‘ View results on Map’. Listings matching your search criteria will be pinpointed in the Map. You have the ability to zoom in or out of the map, as well as move around to specific locations.

Bidding and Buying

How do I make a bid?

When you are ready to make a bid on a listing, click on the "BID NOW" button located on the page. You will be asked to "Enter your highest bid" and have the option to include a "message to the seller". Make sure that you read the Terms & Conditions as well as the Privacy Policy and accepted the terms by checking the box. Once you have completed these steps, click on "Submit Bid". Your bid will then be directed to the seller, who will accept or reject your bid. You will be notified by email and see your bid details in "My Account".

How do I buy an item?

When you are ready to purchase an item(s) , click on the "Buy Now" button located on the page. You have the option to include a ‘message to the seller’ which will be included with your Purchase Order. Make sure that you read the Terms & Conditions as well as the Privacy Policy and accepted the terms by checking the box. Once you have completed these steps, click on "Send Purchase Order". Your Purchase Order will then be directed to the seller, who will accept or reject it. You will be notified by email and see your Purchase Order details in "My Account" / "My bids".

I want to make a bid, why does a listing only have a "Buy Now" option?

Sellers have a choice of welcoming bids to their listings. Sellers who choose not to receive bids, only accept direct purchases of their item(s), using the ‘Buy Now’ feature.

What are Buyer Premiums?

The buyer’s premium is a percentage of the total purchase price of a item(s), which is to be paid to SCRAPEX, aside from the purchase price. Buyer premiums vary depending on categories and price. On each listing, buyer’s premium information will be displayed, including the % for that specific listing. There is a minimum buyer’s premium of US$100 on all listings.

For example, if the total purchase price of an item is US$30,000, and the buyer’s premium is 1.5%, the buyer will need to pay US$450 to SCRAPEX.

Can I retract a bid?

No. All bids submitted are binding. We can make a correction to your bid amount, only if a typographical error was made during the bidding process. To make a correction, please contact the SCRAPEX Customer Service department.

How do I ask a question about a listing description?

On the listing page, click on the "Ask a Question" button. In the Ask Question box, write the question(s) about the listing you are viewing and "Submit Question". You can also contact the SCRAPEX Trade Manager by Phone.

Where can I see my Watch List ?

Adding items in your Watch List is a great way to keep track of listings you are interested in. You can add items to your Watch List by clicking on the "Add to Watchlist" button located in the listing details page. Items added to your Watch List will be live and update as changes/bids are made.

What is the difference between "make a bid" and "sending a purchase order"?

Making a bid on a listing is a negotiating tool you can use, if you are interested in an item(s) and want to purchase it at a lower price. Sending a Purchase Order on a listing is a direct purchase of the item(s) with the terms and price listed, and it is binding. Please note: Making a bid gives other buyers the opportunity to make higher bids, and you risk losing the item(s) you are interested in. Sending a purchase order that is accepted by the seller, secures the item(s) for you.

How do I know if the Seller has accepted my bid/buy?

When a bid or purchase order has been submitted, the seller of the item(s) will receive it and have an option to accept or reject it. You will receive the acceptance or rejection decision by the seller in your email, and details will also be displayed in "My Account".

Fees, Payments & Invoicing

What are Buyer Premiums?

The buyer's premium is a percentage of the total purchase price of a item(s), which is to be paid to SCRAPEX, aside from the purchase price. Buyer premiums vary depending on categories and price. On each listing, buyer's premium information will be displayed, including the % for that specific listing.There is a minimum buyer’s premium of US$100 on all listings.

For example, if the total purchase price of an item is US$30,000, and the buyer’s premium is 1.5%, the buyer will need to pay US$450 to SCRAPEX.

Do I need to fund my SCRAPEX account?

No. If an instant payment method such as a Credit Card or Paypal is to be used for paying your buyer's premium, you do not need to have funds in your account. If your method of payment is Wire Transfer or Check, you will need to use these methods to fund your account, before making bids and purchases.

How do I use the account funds?

You will have an option to use your account’s funds to pay for invoices.

What are the payment methods accepted?

Payment methods accepted for funding your account or paying for SCRAPEX invoices are the following:

  •     a. Credit Cards (via our secure payment gateway)
  •     b. Paypal
  •     c. Checks
  •     d. Wire Transfers

Where do I see my invoices?

Your invoices will be available in "My Account", in the Billing section. You will also be notified of all invoices by email.

How do I pay my invoices?

You can pay for your invoices using a Credit Card, Paypal, or funds from your account.

How do I pay for items?

 SCRAPEX does not act as an escrow between buyers and sellers. Once a purchase has been accepted by the seller, and buyer's premiums have been paid to SCRAPEX, payment for purchased items will be directly to the seller, as per seller's payment instructions.

Logging onto my account

How do I login to my SCRAPEX account?

You can log in to your SCRAPEX account using the Sign In link on the top-right on the website pages.

I am having trouble logging onto my account, what can I do?

Use the password recovery tool, located in the sign in tab. You will be asked to enter you email address, and your log in information will be emailed to the email in your account. Still having trouble? Contact the SCRAPEX Customer Service department.

My Account

How do I add my company details?

Go to "My Account", click on the "My Profile" tab, and add your company details on this page.

How do I pay my invoices?

You can pay for your invoices using a Credit Card, Paypal, or funds from your account. Your invoices will be available in "My Account", in the Billing section.

What are sub-accounts?

If you want to add users to your main account (ex. Company employees), you can create sub-accounts, and give each sub-account user their own login information.The benefits of sub-accounts:

  1. All users from your company will be under your main account
  2. You can set privileges to sub-accounts
  3. Sub-accounts can use the funds from the main account (if privileges are set to do so)
  4. Sub-account don’t need to undergo the verification process of trading accounts, as they are under the main trading account already verified

How do I add sub-accounts?

Go to "My Account", click on the "My Profile" tab, and choose the "New Sub-Account" link.

How do I change my password?

Go to "My Account", click on "Primary Trading Account" link. You can enter your new password on this page and "Update Changes".

Terms & Conditions

View Terms and Conditions here

Privacy Policy

View Privacy Policy Here

Website Rules

View Rules here

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